Be Essential part of Simucube Support Team
Are you excited to work in a team of bright-minded people with a strong will to excel in everything they do? Are you looking forward to work in a massively growing sector of virtual racing and eSports with the world-leading brand Simucube?
Granite Devices is now searching to strengthen its Simucube racing simulator business team with a long-term Customer Support Specialist. Your role as a Customer Support Specialist is to become the main contact of our racing simulator customers (B-to-C) on our website. In addition, you will be answering support questions from our resellers worldwide (B-to-B). You will answer questions related to technical issues with the help of our engineers and handle product returns. One goal in your work is to collect a FAQ database for internal and external use.
You will collaborate with our sales and engineering teams by acting as the interface to our customers from a support perspective. You will be forwarding feedback from customers to other teams for R&D purposes. In case of product returns, you will be responsible for dealing with the related logistics and Customs processes. Apply through our recruiting partner WorkPower from this link ps. FYI Fluent spoken and written English, along with good Finnish is required